Covid-19 Procedures

The following procedures are in place to protect clients, staff and members of the public visiting our premises at 39 Dee Street, Aberdeen.

Entry to the building

Clients will only be permitted entry by appointment only.

Clients will only be able to enter the office suite at the time of their appointment.

Clients will not be allowed to wait in the reception area.

If 2 or more people require entry to the premises, they will be asked to enter 1 at a time.

Anyone entering/leaving the premises will be required to use sanitiser or wash their hands.

Distancing

Anyone entering the premises will be required to keep a 2 metre distance where possible.

During training sessions there will be a space of 2 metres between the client PC and the tutor PC. The tutor will use a separate mouse to operate the client PC at a 2 metre distance. The tutor will also use a separate screen to view the client’s monitor at a 2 metre distance.

Cleaning

A 30 minute period will be set aside between appointments to carry out cleaning of all hard services including the following:

• keyboard, mouse and monitor
• desks and seating
• toilet and sink
• door handles and light switches

Ventilation

Where possible the training room will be ventilated during and/or between appointments.

Tracking

Client appointment dates and times will be recorded, as well as client contact details.

Face Coverings

Face coverings are not required in the training room provided that distancing can be adhered to. Clients and staff have the option to wear coverings if preferred.

Group Size

Most training sessions will be delivered on a 1-to-1 basis (1 delegate and 1 tutor will be present in the training room). Some courses may be run with 2 delegates provided that distancing can be adhered to.

Cancellation of courses

Training appointments will be cancelled at short notice if any infections have been traced to our premises. Courses will also be cancelled if any of our staff experience any Covid-19 symptoms, including cold, sore throat and/or cough. If clients display symptoms during a training session then our staff will ask for a session to be abandoned and rescheduled to a later date.

Cancellation by clients

Clients will be able to cancel booked appointments at short notice if they experience any Covid-19 symptoms. Cancellations must be made by 9.30am on the day of the course or training session.

 

These procedures will be updated as and when required in accordance with guidelines issued by the Scottish Government.